Resident Resources
Happy residents are our #1 priority!
At Auben, we strive to remedy all maintenance requests in an efficient manner. We want our residents to live in safe, well-functioning and well-maintained homes, so please don’t hesitate to report leaks or other issues. The faster we know about a problem, the faster we can schedule to fix it!
Get Help
Please note: If this is a life-threatening emergency, call 911 immediately.
Call Us
Call the 24/7 maintenance hotline at 888-558-2315.
Submit a Request
Issues or damage, including plumbing backups, caused by the resident’s negligence or misuse is the sole responsibility of the resident themselves. In such cases, repairs will be made, but charges for the cost of the labor and materials will become the responsibility of the resident.
FAQs
Can I pay my rent online?
Yes. We encourage all of our tenants to set up their tenant portal to make online payments. You can also submit maintenance requests through the same portal.
What if I want to add a roommate to my lease?
Notify your property manager. Your property manager will need to notify the owner of your property. We will need that individual to fill out an application so that we can have their information on file.
Do I have the right to early terminate my lease?
This is a question that can be answered by reviewing your lease. Our typical policy on early termination is as follows:
- Provide 60 days notice
- Rent for those 60 days
- Pay an early termination fee equal to one month’s rent
- Forfeit the security deposit
- Pay an early termination fee of $75.00
We do have a military clause for tenants who are active military. A copy of PCS orders is required for Auben Realty to honor the clause.
How long should I expect for a maintenance request to be completed?
It depends on the scope of work for your maintenance request. Our maintenance department will contact you within two (2) business days to schedule a time to fix your maintenance concern. The vast majority of our maintenance requests are completed within three (3) business days of your submission.
How many days will I have to get utilities switched over into my name?
You have three (3) business days. After that, the owner of your property will be disconnecting service out of their name. If you fail to take utilities out of your name within that time and the owner of your property incurs any charges, these charges will be added to your balance.