Website aubenrealty Auben Realty

Resident Experience Manager

Position Overview:

The Property Manager’s mission is to deliver a singular and unique resident experience.


To focus on proactive improvements in processes, procedures, and policies that drive positive results for leasing and resident retention for Auben Realty.

Functional Accountabilities:

*Required to obtain/maintain Georgia & South Carolina Real Estate Salesperson License*

  1. Oversee and manage prospect applications for available properties.
  2. Oversee and manage the new resident move-in experience:
  • Track lease/move-in paperwork.
  • Manage, complete, & return Section 8 packets
  • Review lease contract and set expectations with new residents.
  • Put together and give out move-in welcome packet to new residents.
  • New move-in follow up (30, 60, 90 days after move-in).
  • Establish relationship with new residents focusing on one personal detail for 6-month gift from Auben.
  1. Help solve escalated resident issues and disputes.
  2. Help solve section 8 repair charge disputes with residents.
  3. Help solve property alteration requests from residents.
  4. Oversee and manage the resident renewal process (including Section 8):
  • Pull and analyze renewal reports in Appfolio.
  • Create and generate resident notice of renewal letters (120, 90, & 60 days).
  • Request Section 8 renewal rate increases.
  • Negotiate resident renewal rental rates and lease terms.
  • Enter and manage resident renewals and notice to vacates in Appfolio.
  1. Oversee and manage resident move-outs:
  • Send Move-Out Instructions document to residents who have turned in his/her Notice to Vacate.
  • Process the move out in Appfolio.
  • Assess and charge appropriate move-out damages, fees, and other charges in Appfolio.
  • Coordinate deposit refunds with accounting.
  • Send past delinquent accounts
  • Help solve move-out charge disputes with resident.
  1. Oversee and manage the resident payment and delinquency process:
  • Apply payments to resident accounts.
  • Assess late fees and charge appropriately in Appfolio.
  • Generate late notices.
  • Contact delinquent residents via email, phone, etc.
  • Manage eviction log & submit necessary paperwork & documentation to legal.
  • Attend court hearings for eviction filings.
  • Schedule delinquent resident set outs.
  1. Coordinate Quarterly Resident Events

Job Type: Full-time
Pay: Commensurate with experience.

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