Website Auben Realty

Customer Experience Manager

Position Overview:

The Customer Service Manager’s mission is to provide exceptional customer service to our residents, owners, and prospective clients.

Mission:

To provide exceptional customer service by delivering an immaculate first impression via phone, email, and in person for prospects, residents, and owners of Auben Realty.

 

Functional Accountabilities:

  1. New prospect (renter) follow-up via email and phone calls.
  2. Daily management of prospective renters via the Rently platform.
  3. Maintain property vacancy list.
  4. Greet, assist, and coordinate daily walk-ins based per needs of prospects, residents, and owners.
  5. Answer, screen, and/or transfer incoming phone calls to appropriate team members.
  6. Answer, screen, and/or forward CMS messages to appropriate team members.
  7. Receive resident payments and provide necessary receipts.
  8. Work with REM on Section 8 Housing paperwork (RFTA packets).
  9. Order bi-weekly lunch for Auben Realty team.
  10. Work and schedule community outreach programs/events.
  11. Order and manage office supplies.
  12. Receive and distribute daily mail.
  13. Manage vendor check distribution.
  14. Receive move-in deposits/payments and provide necessary receipts.
  15. Manage & Maintain Key Systems.
  16. Assist with Application Process.
  17. Manage and distribute Monthly Newsletter.
  18. Manage Google Reviews.

Pay:

Commensurate with experience.

To apply for this job email your details to abecker@aubenrealty.com


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.